CUSTOMER SERVICE REPRESENTATIVE

We are looking for a part-time Customer Service Representative for Portage Place Shopping Centre located in Winnipeg, Manitoba. Reporting directly to the General Manager, the Customer Service Representatives is responsible for providing courteous, prompt, and knowledgeable service to our customers and tenants. Supporting Marketing and Operations with administrative support to ensure proper response times to emergencies and calls for assistance by both tenants and customers. If you are positive, customer focused, and hardworking, we want to hear from you!
 

AVAILABLE TO WORK THE FOLLOWING TIMES:

  • Thursday evenings
  • Friday evenings
  • Saturdays and Sundays

RESPONSIBILITIES:

  • Answering questions and concerns to all visitors to the Customer Service Centre in a prompt timely manner;
  • Relaying calls from tenants to the appropriate department in a timely fashion;
  • Ensuring all literature and signage is full and up to date;
  • Supporting all marketing programs with in-depth knowledge of program parameters and goals;
  • Providing accurate records and detailed notes on issues and concerns that require on-going communication;
  • Providing our customers with a clean and organized Customer Service Centre;
  • Understanding and adhering to departmental and company policies and procedures;
  • Understanding and adhering to all health and safety regulations and emergency plans;
  • Answering all incoming calls swiftly and professionally;
  • Executing all in-mall GWP programs.

QUALIFICIATIONS:

  • Job related experience in an office setting;
  • Customer service training;
  • Strong computer skills including Word and Excel spreadsheets;
  • Experience in bookkeeping and accounting;
  • Working both independently and as a team player;
  • Strong proven multi-tasking skills and ability to handle stress.
 
Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay and great benefits. To apply for this opportunity, send your resume and cover letter to DaveS@PortagePlace.ca. Please note only Microsoft Word documents or PDF's will be accepted.
While we thank all candidates for their interest in joining our team, we will contact only those shortlisted for an interview.