Tenant Services

Here you can contact us for a service request, obtain important forms, book amenities and browse through FAQ's associated with your property. Please make a selection from the dropdown below to get started.

  • What are the regular building hours?

    The regular building hours for Marine Terrace are Monday to Friday 9:00 am to 5:00 pm. The office is located in the lobby.  Tenant requests and inquiries will be handled during these hours.

  • Who can I contact during regular building hours?

    Emma Maceda, the Resident Building Manager, can be reached during those days and times at 604-325-1385 or by email at frasermarine@petersonbc.com; and Alberto Bagas, the Building Maintenance at 604-349-9967 or marineterracemaintenance@petersonbc.com.  Please note that the numbers does not receive text messages.  Additionally, all requests should be made in writing to the above email addresses.  Any messages left outside of those hours will be addressed the following business day.

  • Who can I contact after regular building hours?

    After regular building hours, please send all non-emergency requests to frasermarine@petersonbc.com.

  • Who do I contact in case of emergency?

    Please call the building staff at 604-325-1385 or 604-349-9967 during business hours.  For after-hours emergencies ONLY call 778-223-8255.  After-hours emergencies include flood, fire, security breach, no electricity, no heat, elevators not working, garage gate not working, locked out of building or suite.  For Police, Fire and Ambulance, dial 911.

  • I need to use the elevator to transport large items. What is the procedure?

    When receiving/moving items which require the elevator to be locked off and the protective moving pads installed, please contact the building staff.  They require notification a minimum of 24 hours in advance.  These requests will be granted during the regular building hours.  For moving in or out, the building staff requires a minimum of 48 hours’ notice.

  • Do I need to advise the Building Manager if I’m having visitors stay overnight?

    In accordance with your lease, you only need to advise the building staff if you will have guests for a cumulative period of 14 days in a calendar year.   

  • I am going out of town for work or on a vacation. Can I rent my unit out on Air BnB/VBRO/etc.?

    No.  This is considered subletting.  Any subletting must receive the Landlord’s prior approval after a credit screening is conducted.  

  • Where can I drop off a cheque or filled out form to be received by the building staff?

    There is a mail slot on the outside wall of the rental office next to the door.

  • I am expecting a package, but will not be home when it arrives. Can a building staff member receive this for me?

    Unfortunately, the building staff cannot accept deliveries on your behalf.

  • I am expecting a furniture delivery, but will not be home when it arrives. Can the building staff let them into my unit?

    The building staff cannot provide access to your unit for the purposes of deliveries nor can they accept deliveries on your behalf.

  • Can I hang pictures?

    You can hang pictures in your unit, however, any damage left behind from the picture holes will have to be repaired upon the end of your tenancy.

  • Is there a spot for outgoing mail?

    The building does not have an outgoing mailbox.    

  • Who do I contact if there is something wrong inside the Unit?

    Please fill out a maintenance request and drop it off at the rental office or contact the building staff at frasermarine@petersonbc.com or marineterracemaintenance@petersonbc.com.

  • What happens if my keys or fobs are damaged, stolen, or lost?

    Please immediately report all lost or stolen fobs and keys to the building staff.  Any replacement of a lost or stolen fob or parking remote control is subject to a non-refundable administrative charge in the amount of $20.00 per key fob and/or $50 per parking remote control.  Any replacement of a lost or stolen entry device is subject to a non-refundable administrative charge in the amount of $50.00.  

  • How do I allow a visitor up to my suite?

    When a visitor arrives to see you, they will either enter your code or scroll through the entry panel directory until they find your suite number.  Once they contact you, press “9” on your telephone keypad to open the front door for your visitor to enter the building.  Simply hang up if you do not wish to provide access for a particular visitor.

  • Where is the garbage and recycling located?

    The residential garbage and recycling room is located in the gated area besides the above ground parking.

  • Do I need tenant insurance?

    It is the tenant’s responsibility to maintain tenant insurance during the duration of your lease with a minimum of $1,000,000 third party liability.  It is a violation of your lease not to have tenant insurance in place at all times during your tenancy.

  • Can I have a barbeque on my patio?

    Barbecuing is permitted only if it is conducted in a safe manner and is not a nuisance to other residents in the building.  They must be powered only by propane or electricity. 

Elevator Booking Policy

  • The elevator must be booked for all move ins, move outs and delivery of large items.
  • Bookings are restricted to four-hour time slots (depending on demand), between 9:00am and 5:00pm Monday to Friday and between 10:00am and 4:00pm Saturday to Sunday.
  • Elevator pads will be installed in the elevators prior to any elevator booking.
  • Large items may not be moved without the moving pads being installed.
  • The elevator will be locked during a booking and is only to be used by the unit specified on the booking form.
  • Please keep the common areas as clear as possible to minimize the inconvenience to other residents. It is your responsibility to ensure that the outside doors are not left unattended during the moving process. All doors must be fully secured and locked upon completion of your move.
Book boardroom

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Select A Date *
Must be booked 48 hours in advance; maximum 2 hours. Elevators can only be booked between 9am - 5pm. Empty 'End date' values will use the 'Start date' values.
E.g., 12/13/2017
E.g., 02:30am
E.g., 12/13/2017
E.g., 02:30am
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Vertical Tabs

Elevator Booking Policy

  • The elevator must be booked for all move ins, move outs and delivery of large items.
  • Bookings are restricted to four-hour time slots (depending on demand), between 9:00am and 5:00pm Monday to Friday and between 10:00am and 4:00pm Saturday to Sunday.
  • Elevator pads will be installed in the elevators prior to any elevator booking.
  • Large items may not be moved without the moving pads being installed.
  • The elevator will be locked during a booking and is only to be used by the unit specified on the booking form.
  • Please keep the common areas as clear as possible to minimize the inconvenience to other residents. It is your responsibility to ensure that the outside doors are not left unattended during the moving process. All doors must be fully secured and locked upon completion of your move.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.