Customer Care Manager

We believe in forging long-lasting relationships to create positive change in our communities. We’re building Something Greater in each pillar of Peterson including real estate investment, development, property management, capital lending, and private equity. From one building on Alberni Street in Vancouver to a range of projects across North America, we’ve expanded into diverse areas of expertise across the real estate industry. 

Peterson has an exciting opportunity for a Customer Care Manager to join the Construction team.  Reporting to the VP, Construction, this position will be responsible for overseeing and managing the quality program for all pre-construction, completion and post-completion activities for Peterson-led construction projects with a goal of minimizing deficiencies ahead of customer hand over. The role will be the main point of contact to homeowners and strata councils to address and  track deficiencies while coordinating repairs in line with warranty standards with third party deficiency completion teams.

The ideal person is highly organized and an effective and empathetic communicator who works collaboratively with internal and external stakeholders.  The successful candidate has strong construction knowledge, excels in customer relations and thrives in a collaborative and fast-paced environment.

Salary Range: $85,000 – $100,000 per annum based on experience

Learn More & Apply Now

We are an equal opportunity employer. Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay and great benefits. While we thank all candidates for their interest in joining our team, we will contact only those short-listed for an interview. Please note only Microsoft Word documents or PDF’s will be accepted. Submit your application through our online career center.