Terms & Privacy

Privacy Policy

This Privacy Policy describes how Peterson Group Properties (Canada) Inc., Peterson Marketing Inc., Peterson Commercial Property Management Group Inc., and their respective parents, subsidiaries, and affiliated entities (collectively referred to in this Privacy Policy as “Peterson,” “we,” or “us”) collect, use, disclose, retain and protect Personal Information (as defined below). It applies to individuals (collectively referred to as “Users”, “you”) who interact with us in person, on our websites, mobile applications, services and platforms (collectively, the ”Services”).

Protecting Personal Information provided to us by you and using, disclosing, and retaining it in accordance with applicable privacy legislation is a key value of Peterson.

This Privacy Policy does not apply to personal information Peterson collects from its employees and personnel in the context of their employment.

By using our Services or otherwise providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not consent, you must not use our Services.

SECTION 1. Definition of Personal Information.

When used in this Privacy Policy, Personal Information means “any information about an identifiable individual”, as defined under applicable privacy legislation (e.g. British Columbia Personal Information Protection Act (“BCPIPA”) and the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”)).

This may include, but not limited to contact or demographic information, information relating to your communications with us or more technical information (such as users’ IP addresses, usernames), but only when this information can be used to identify you as an individual.

Personal Information may also include biometric identifiers (such as facial recognition, fingerprints, or retinal scans), if collected. We do not currently collect biometric identifiers, but if this changes, we will update this Privacy Policy and obtain explicit consent where required.

Personal data that is de-identified and/or aggregated and cannot be associated with an identifiable individual is not considered to be Personal Information.

SECTION 2. Personal Information we collect.

We collect personal information directly from you (e.g. when you visit our premises, interact with us through applications, contact forms), automatically (e.g. when you use our services, websites, mobile apps and/or Wi-Fi), or from third parties (e.g. service providers, credit bureaus or linked social media accounts).

The Personal Information we collect may include:

  • Identifiers, such as your name, IP address and unique identifiers;
  • Government issued identification including but not limited to social insurance number or social security number, driver’s license numbers or similar identifiers;
  • Contact information, such as email address, home address, and phone numbers;
  • Financial information, such as your bank account or payment card information;
  • Credit information with express consent;
  • Commercial information, such as purchasing or consuming histories or tendencies;
  • Internet or other electronic network activity information, such as browsing history, your interaction with our websites and other information we may collect automatically when you interact with us online;
  • Geolocation data;
  • Professional or employment-related information;
  • Surveillance images (where applicable);
  • Insurance information; and
  • Inferences drawn from any of the information listed above.

SECTION 3. Means of collecting Personal Information.

We usually collect personal information directly from you, with your consent, or otherwise as permitted or required by law.  We may also collect data automatically using the methods below:

  • Video Surveillance.

As a security measure for our properties and in order to ensure the safety of our tenants, guests and visitors of our properties, we may use video surveillance at our properties.  Clear signage is posted. This collection is subject to applicable privacy laws and may be shared in limited circumstances, as detailed in “Section 5. Sharing of your Personal Information” below.

  • Browser, Device and Technical Information.

When you visit our websites, or use our mobile apps, and/or Wi-Fi, we may use electronic means such as cookies and similar technologies, to collect technical information about your browser or device, and about your usage of such websites, mobile apps, IT systems and/or Wi-Fi. You can control or disable cookies through your browser settings. For information on how you can limit the type of information that we collect, use or share about you when you visit and/or use our websites, mobile apps or Wi-Fi, please refer to “Section 6.  Your consent and the right to withdraw consent”.

  • Google Analytics.

We use Google Analytics which allows us to see information on users’ online activities including, but not limited to, page views, source and time spent on our websites and/or mobile apps.  This information is depersonalized.  You may opt-out of the use of Google Analytics by visiting the Google Analytics opt-out page.

  • Google AdWords.

We may use Google AdWords remarketing to advertise Peterson across the Internet and to advertise on third party websites (including Google) to previous visitors to our websites.  These cookies do not identify you personally. If you do not wish to participate in our Google AdWords remarketing, you can opt out by visiting Google’s Ads Preferences Manager.

  • Geolocation Information.

We may use anonymized device data and signal strength to determine approximate location within our properties to enhance Wi-Fi functionality and improve service, as further detailed in “Section 4. Use of Personal Information” below.

  • Social Media.

If you sign into one of our websites, mobile apps or Wi-Fi using a social media account such as Facebook or Twitter, we will collect information that you have added in your registration profile from those accounts, and which is made available to us by default by Facebook or Twitter.

We may also collect personal information about you from your use of social media networks you participate in (“Social Media Channels”), although at all times, in compliance with applicable privacy laws.

You may also choose to participate in a third party app or feature (such as one of our Facebook or Twitter apps or a similar app or feature on a third party website) through which you allow us to collect (or the third party to share) information about you, (including personal information) such as details of your friends/connections, “likes”, comments you have shared, groups and location.

In addition, we may receive information about you (including your Personal Information) if other users of a third-party website give us access to their profiles and you are one of their friends/connections or information about you is otherwise accessible through your friends’/connections’ web page, profile page, or similar page on a Social Media Channel or other third-party website or interactive service.

We may supplement the information we collect about you directly with the information we receive from third parties in order to enhance our ability to serve you, to tailor our content to you and, with your consent, send you details of promotions and/or offers which we believe may be of interest to you, although at all times, in compliance with applicable privacy laws.

  • Vehicle Information.

If you park in one of our properties, we may collect information about your vehicle for the purposes of managing our parking facilities, providing parking services to you, and enforcing our parking regulations.

  • Cookieless Tracking Technologies

In addition to cookies, we may use cookieless tracking technologies to better understand how users interact with our websites and services. These technologies allow us to collect certain technical or usage information without storing files on your device.

Examples of cookieless tracking technologies include:

  • Device fingerprinting (which collects technical characteristics of your device which enable personalized experiences across visits without storing identifying information on your device);
  • Server-side tracking (track website interactions through secure server connections, providing insights while respecting browser privacy settings); and
  • Identity Graphs (which connect your interactions across touchpoints to provide seamless service while maintaining your privacy preferences).

We may use these tools:

  • To analyze site performance and user engagement;
  • To improve functionality and troubleshoot issues;
  • For fraud prevention and security; or
  • For marketing insights, subject to your consent where required.

These technologies may collect data such as:

  • Browser type and settings;
  • Device type and operating system;
  • Referring and exit pages;
  • IP address or other network identifiers; or
  • On-site behavior (such as clicks, scrolls, or time spent on pages).

We do not use cookieless tracking to identify you personally unless combined with other information you voluntarily provide or unless permitted or required by law.

You may opt out of behavioral tracking while accessing all core website functionality. Marketing communications and property recommendations may be less relevant without behavioral data. See “Section 6. Your consent and the right to withdraw consent” for more information.

  • Third-Party Services and Integrations

We use a variety of third-party services to improve our website, understand user behavior, communicate with users, and enhance overall functionality. These integrations may collect, process, or store information about your interactions with our site or services.

  • Biometric Data

We do not currently collect biometric identifiers (such as facial recognition, fingerprints, or retinal scans). If in the future such data is collected, we will provide notice, obtain explicit consent, and comply with all applicable privacy laws.

SECTION 4. Use of Personal Information.

We may use your personal information as follows:

  • to establish, develop and preserve our business relationship with you;
  • to provide you with the services we offer, including but not limited to:
  • Real estate brokerage services and property recommendations; and
  • Marketing communications and property alerts;

and ensure all related transactions are supported and implemented;

  • to authenticate your identity and preserve your privacy;
  • to ensure our records are accurate and to protect you and Peterson from error and fraud;
  • for internal training and quality assurance purposes;
  • to meet legal and contractual obligations;
  • to deliver communications that may be of interest to you, with your prior consent;
  • to enhance your property search experience through:
    • Behavioral Analytics: Website activity, property viewing patterns, and search preferences enable personalized property recommendations and market insights;
    • Identity Resolution: We connect your interactions across devices to provide consistent service and relevant communications;
    • Marketing Optimization: Engagement data helps us deliver timely property alerts and market updates tailored to your interests; and
    • Transaction Support: Personal and financial information facilitates property viewings, offer preparation, and closing coordination.
    • to generally enhance your customer experience with us.

We may also anonymize or aggregate data for research, analytics, or legal purposes.

SECTION 5. Sharing of your Personal Information.

Personal information about our users will not be sold or otherwise transferred to unaffiliated third parties without your approval.  However, we may share your personal information when authorized by law or as follows:

  • Within Peterson.

The various entities within Peterson may share personal information with each other and use it for purposes described in this Privacy Policy.  This allows each Group entity to comply with applicable laws, regulations and requirements and ensures that your information is consistent, accurate and up-to-date.  In addition, this facilitated access to your information within Peterson which helps improve the quality and relevance of the services you receive and helps improve your interactions with us.

  • With Service Providers.

We may hire service providers, which may include, as follows:

  • RudderStack Inc. (USA) – Customer data platform providing analytics and marketing automation;
  • VanCity Experts affiliated companies – Related real estate service providers sharing common ownership;
  • MLS systems and real estate databases – Industry platforms enabling property search and transaction processing;
  • internal audit, management, billing, website hosting or similar services; and
  • international technology vendors such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, and HubSpot.

We provide them with a limited amount of information in order for them to provide the services required and we will ensure that they have entered into contractual arrangements that provide adequate protection of your personal information. For cross-border data transfer safeguards, see “Section 10. Personal Information outside of Canada”.

  • Business Transactions.

We may share personal information with third parties in connection with business transactions.  In the event the transaction is not completed, we will require the other party not to use or share your personal information in any manner whatsoever and to completely delete such information.

  • Legal and Regulatory Requirements.

From time to time, we may be compelled to share personal information in response to a legally valid request or enquiry (including as required by applicable Canadian and foreign laws applicable to us or our agents and service providers, and including lawful requirements to share personal information to government authorities in those countries).  In these circumstances, we will protect your interests by making reasonable efforts to ensure that orders or demands comply with the laws under which they were issued, that we share only the personal information that is legally required and nothing more.

  • With your explicit consent.

Other than for purposes listed above, we may share personal information for other reasons we may describe to you from time to time or as permitted or required by law.

SECTION 6. Your consent and the right to withdraw consent.

We obtain your consent before collecting, using, or sharing your personal information, unless otherwise permitted or required by law.  However, you can withdraw your consent at any time, although this may limit the services we are able to provide you.

You can always limit the electronic communications that we send you.  To opt-out of commercial emails, simply click the link labeled “unsubscribe” or “opt-out” at the bottom of any commercial electronic communication we send you.  If you receive promotional text messages from us, you may opt-out by replying “STOP”.  Please note that even if you opt-out of promotional communications, we may still need to contact you with important information about services you have purchased from us.

When visiting or using our websites and/or mobile apps, you can, at any time, block the use of cookies by activating the settings in your browser.  The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.  If you choose to not accept cookies, or subsequently block cookies, you may not be able to access all or a part of the content of our websites and/or mobile apps.

If you have any questions about your choices or if you need any assistance with opting-out, please contact us using the information detailed in “Section 16. How to contact us” below.

SECTION 7. Links to third-party sites.

Our websites may contain links or references to other websites or apps.  These are outside our control and this Privacy Policy does not apply to the privacy practices of that website or services, which may collect information from you.  We encourage you to read the privacy policy of other websites, apps, and services carefully.  We are not responsible for these third-party websites, apps, and services or their policies.

SECTION 8. Security of Personal Information.

The Internet is not 100% secure.  We cannot promise that your use of our websites, apps, or services will be completely safe.  We use appropriate physical, technical and administrative security measures to safeguard your personal information. These measures are appropriate to the sensitivity of the information we collect, and are designed to protect personal information from loss, theft, misuse, and unauthorized access, use, copying, sharing, modification, or destruction.  Any transmission of your data to our websites or apps is at your own risk.  We encourage you to use caution when using the Internet.

WE CANNOT GUARANTEE ABSOLUTE SECURITY.

SECTION 9. Retention of Personal Information.

We only retain your personal information as long as necessary to fulfill the purposes for which it was collected, except where otherwise required or permitted by law.

In general:

  • Leasing or tenancy-related information: Retained for up to 7 years after the end of the tenancy.
  • Customer service records: Retained for up to 2 years following the last interaction.
  • Marketing and promotional consent records: Typically retained for up to 2 years following the last interaction, unless consent is renewed or otherwise withdrawn earlier.
  • Video surveillance footage: Typically retained for 30 to 90 days, unless needed longer for investigations or legal proceedings.

Once personal information is no longer required for these purposes, we securely destroy, delete, or anonymize it in accordance with our internal retention and destruction policies.

SECTION 10. Personal Information outside of Canada.

Personal information collected by us may be processed by service providers in the United States and in other jurisdictions, including RudderStack Inc. and other technology platforms. These providers operate under contractual agreements and, where applicable, Standard Contractual Clauses, ensuring privacy protection equivalent to Canadian standards. We and our service providers may process or store your personal information outside of Canada.  In that case, the personal information is subject to Canadian privacy laws and the law of the jurisdiction in which it is used or stored, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement in that jurisdiction. We will ensure contractual or legal safeguards are in place to protect it.

SECTION 11. Access and correction of Personal Information.

We will make reasonable efforts to ensure that any personal information is as accurate, complete and current as required for the purposes for which it was collected.  Under Canadian data protection legislation, you have the right to request access to and correction of your personal information. A request to correct personal information must be made in writing using the information in “Section 16. How to contact us” below and provide sufficient detail to identify the personal information and the correction being sought. We will respond to your request within 30 business days, as required by law.

In addition to the rights of access and correction, subject to applicable law you may also have the right to request: (i) deletion/erasure of your personal information; (ii) restriction of processing in certain circumstances; (iii) portability of personal information in a structured, commonly used format; and (iv) to object to certain types of processing, including direct marketing. While these rights may not be legally required under all Canadian laws, we will consider and respond to such requests in accordance with applicable legal requirements.

SECTION 12. Children.

We recognize the importance of safeguarding the privacy of children and encourage parents to regularly check and monitor their children’s use of online activities.  Our services (including our websites, mobile apps and/or Wi-Fi) are not intended for children under the age of thirteen (13).  We do not knowingly collect personal information from children without parental consent. If we learn we have collected such information, we will delete it.

SECTION 13. Use of Artificial Intelligence

We may use artificial intelligence (“AI”) technologies and advanced analytics made available by our service providers to enhance our services and operations. This may include using AI to analyze user interactions, tailor marketing campaigns, optimize real estate services, or improve customer experience.

Some of our AI tools involve profiling, which means using personal information to evaluate or predict aspects relating to an individual’s preferences, interests, or behavior. Profiling is used primarily to:

  • Suggest services or listings that may be relevant to you;
  • Provide tailored marketing content or offers; and
  • Improve how our services are delivered and presented.

We do not use AI or profiling to make decisions that have legal or similarly significant effects on individuals without human involvement. Where AI is used in decision-making with significant effects, individuals retain the right to request human review. All profiling is subject to human oversight and is limited to personalization and service improvement.

We take reasonable steps to ensure our use of AI is aligned with our privacy commitments outlined in “Section 4. Use of Personal Information”, and that it:

  • Is based on accurate and relevant data;
  • Does not result in discriminatory or biased outcomes;
  • Is subject to human oversight; and
  • Respects your rights under applicable privacy laws.

If you have questions about how AI is used, or would like to limit certain types of personalization, please contact us using the information in “Section 16. How to contact us”.

SECTION 14. Governing law.

Those who choose to access our website and/or mobile apps from outside Canada do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Notwithstanding the foregoing, and recognizing the global nature of the Internet, you shall comply with all local rules regarding online conduct and submission of acceptable materials.  This Privacy Policy is governed and interpreted pursuant to the laws of the Province of British Columbia, Canada and the federal laws of Canada applicable therein, without regard to principles of conflicts of law that would impose the law of another jurisdiction, and you agree to submit to the exclusive jurisdiction of the courts located within the Province of British Columbia, Canada.

SECTION 15. Breach Notification.

In the event of a privacy breach that poses a real risk of significant harm to individuals, Peterson will notify affected individuals and the Office of the Privacy Commissioner of Canada (or other relevant regulators) as required under applicable privacy laws. We will also document all breaches in accordance with our regulatory obligations.

SECTION 16. How to contact us.

We are responsible for the personal information under our control and is committed to protecting that information in accordance with applicable privacy laws. If you have questions, concerns or complaints regarding this Privacy Policy or the personal information that we have about you or that we may have shared to third parties, please contact:

By mail:

Peterson Marketing Inc., Attention: CASL Manager

1701-1166 Alberni Street, Vancouver, BC, V6E 3Z3

By phone: 604 688 4885

By e-mail: privacy@petersonbc.com

SECTION 17. Changes to Privacy Policy.

From time to time we may update this Privacy Policy.  Where changes are material, we will provide notice by posting an update on our website and, where appropriate, by email or other direct communication.  Please check our websites periodically for updates.  Your continued use of our websites, apps, and services means that you consent to the collection, use and disclosure of your personal information as set out in the updated Privacy Policy.

Website and Mobile Application Terms and Conditions of Use

Peterson Group Properties (Canada) Inc., Peterson Marketing Inc., Peterson Commercial Property Management Group Inc., their respective parents, subsidiaries, and affiliated entities, (collectively, referred to herein as “Peterson,” “we,” or “us”) operate websites (“Website“) and mobile application (“Mobile App”) that are accessible to you as users (collectively referred to as “you”) subject to your acceptance of the Terms and Conditions contained herein.

The Website and Mobile App are not intended for use by individuals under the age of 13. By accessing or using our services, you represent and warrant that you are at least 13 years of age. If you are under 13, you must not provide any personal information or use the Website or Mobile App.

BY ACCESSING, BROWSING, OR USING THE WEBSITE OR MOBILE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.  IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MUST STOP USING THE WEBSITE AND THE MOBILE APP.

Ownership of Website and Mobile App

All right, title, and interest in the Website and Mobile App is owned by or licensed by us.  The materials provided on the Website and the Mobile App including, without limitation, all content, site design, text, graphics and images are protected by copyright, trademark and other intellectual property laws.  Any unauthorized use of such materials is strictly prohibited.  We reserve the right to take such steps as we deem necessary, including without limitation legal action, to restrain unauthorized activity.

User-Submitted Content

By submitting or uploading any content, materials, information, feedback, or communications (collectively, “User Content”) through the Website or Mobile App, you represent and warrant that:

  1. You own or have all necessary rights, licenses, and permissions to submit such content and grant the rights described below;
  2. Your submission does not infringe, misappropriate, or violate the intellectual property, privacy, or other rights of any third party; and
  3. Your User Content complies with these Terms and Conditions and all applicable laws.

You retain ownership of your User Content. However, by submitting User Content, you hereby grant Peterson a non-exclusive, royalty-free, perpetual, irrevocable, transferable, sublicensable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, display, perform, and otherwise exploit such content in any media now known or developed in the future, for any lawful business purpose, including but not limited to marketing, service improvement, and analytics subject to our Privacy Policy and applicable privacy legislation .

We reserve the right, but have no obligation, to monitor, review, remove, or disable access to any User Content that we determine, in our sole discretion, violates these Terms and Conditions or is otherwise objectionable.

You understand that we may use your ideas, suggestions, or feedback without any obligation to compensate you.

Personal and Non-Commercial Use Limitation

Unless otherwise specified, the Website and the Mobile App are for your personal and non-commercial use.  You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer, or sell any information or services obtained from the Website and the Mobile App without our express written consent, which consent shall be at our sole discretion.

Modification of these Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Where changes are material, we will provide notice by posting the amended terms on the Website and the Mobile App, and, where appropriate, by email or other direct communication.  All amended Terms and Conditions will immediately become in force at the time of their posting.  Your continued use of the Website and/or the Mobile App following such notice will constitute your: (a) acknowledgment of the modified Terms and Conditions; and (b) agreement to abide and be bound by the modified Terms and Conditions.  You are encouraged to review our posted Terms and Conditions from time to time to ensure your continued agreement.

Disclaimer

YOUR USE OF THE WEBSITE AND THE MOBILE APP AND SERVICES AVAILABLE ON OR THROUGH THE WEBSITE OR THE MOBILE APP IS AT YOUR OWN RISK AND WE ARE NOT RESPONSIBLE FOR ANY LOSS OF ANY DATA OR OTHER DAMAGE THAT MAY ARISE FROM THE USE OF THE WEBSITE AND THE MOBILE APP.

THE WEBSITE AND THE MOBILE APP ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.  WE MAKE NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS OR COMPLETENESS OF THE INFORMATION ON THE WEBSITE AND THE MOBILE APP.

WE CANNOT AND DO NOT WARRANT THAT THE WEBSITE AND THE MOBILE APP WILL BE UNINTERRUPTED, SECURE, ERROR FREE, ACCURATE, COMPLETE OR CURRENT.  NOR DOES PETERSON MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE AND THE MOBILE APP OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED, THROUGH THE WEBSITE OR THE MOBILE APP.  THE INFORMATION ON THE WEBSITE AND THE MOBILE APP IS PROVIDED FOR INFORMATION PURPOSES ONLY AND IS NOT INTENDED TO BE LEGAL, FINANCIAL OR OTHER ADVICE.

ANY MATERIAL AND/OR DATA UPLOADED, DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE OR THE MOBILE APP IS DONE AT YOUR OWN DISCRETION AND RISK.  WE DO NOT WARRANT OR GUARANTEE THAT SUCH MATERIALS AND/OR DATA ARE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE THAT MAY DAMAGE OR INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY.

YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM UPLOADING AND/OR DOWNLOADING SUCH MATERIAL AND/OR DATA.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFIT, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE WEBSITE OR THE MOBILE APP, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE.

YOU EXPRESSLY ACKNOWLEDGE THAT WE ARE MAKING THE WEBSITE AND THE MOBILE APP AVAILABLE TO YOU IN RELIANCE UPON THE LIMITATION OF LIABILITY AND THE DISCLAIMERS SET FORTH HEREIN AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE CONTRACT BETWEEN US.  IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE OR THE MOBILE APP, OR WITH ANY OF THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE AND THE MOBILE APP.

NOTHING IN THIS SECTION LIMITS ANY RIGHTS OR REMEDIES YOU MAY HAVE UNDER APPLICABLE CONSUMER PROTECTION LAWS IN YOUR PROVINCE OF RESIDENCE, TO THE EXTENT THOSE LAWS APPLY.

Unlawful or Prohibited Use

As a condition of your use of the Website and the Mobile App, you warrant to us that you will not use the Website or the Mobile App for any purpose that is unlawful or prohibited by these Terms and Conditions.

Without limiting the generality of the foregoing, you represent and warrant to us that you will not:

  • use the Website or the Mobile App to create products or perform services which compete or interfere with those offered by Peterson;
  • upload or otherwise transmit through the Website or the Mobile App any unlawful, harassing, false, misleading, libelous, abusive, profane, threatening, harmful, vulgar, obscene, sexually explicit, pornographic or otherwise objectionable material of any kind or nature;
  • upload, transmit, or distribute any material that infringes on the intellectual property rights, privacy rights, or other legal rights of any third party;
  • attempt to gain unauthorized access to any portion of the Website or Mobile App, or any systems, networks, or data connected to or associated with them;
  • upload or transmit any material that contains viruses, malware, spyware, or other harmful code intended to damage or disrupt the operation of the Website, Mobile App, or any user’s device or software;
  • use the Website or Mobile App to engage in or facilitate any Distributed Denial of Service (DDoS) attack, flooding, spamming, mail bombing, or other activity designed to overwhelm, disrupt, or impair the functionality or availability of the Website, Mobile App, or associated infrastructure;
  • use any robot, spider, scraper, crawler, or other automated means (including AI systems or tools) to access, copy, index, or extract data or content from the Website or Mobile App, including for the purposes of training or developing machine learning models; and
  • interfere with, disable, circumvent, or attempt to probe, scan, or test the vulnerability of any security features or access control mechanisms of the Website, Mobile App, or related systems.

We reserve the right to investigate and take legal action against any violation of this section, including suspending or terminating your access and cooperating with law enforcement authorities where applicable.

Links to Other Sites

The Website or the Mobile App may contain links to other websites (“Linked Sites”) operated by parties other than us.  Such Linked Sites are not under our control and we are not responsible for the contents or any third-party privacy practices of any Linked Site.  Your use of Linked Sites is entirely at your own risk.

The Website and Mobile App may also incorporate third-party services, including chatbots, analytics, and payment gateways. These third-party services are not controlled by Peterson, and we do not assume responsibility for their functionality, content, privacy practices, or security. Your use of such third-party services is at your own risk and you hereby release us from all liability and/or damages that may arise from your use of them.

Privacy Policy

Your use of the Website or the Mobile App is also governed by our privacy policy which provides information on practices governing our collection, use and disclosure of personal information.  By providing personal information via the Website or the Mobile App you agree that we may collect, use and disclose your personal information as described in our privacy policy.  Our privacy policy forms part of the Terms and Conditions with you and is incorporated herein.

Electronic Communications

For information on the types of electronic communications, including email newsletters, account notifications, and marketing messages that you may receive from us and how you may update or withdraw consent to receive such commercial electronic communications, please read our privacy policy.

We comply with Canada’s Anti-Spam Legislation (CASL), and you may withdraw your consent to receive commercial electronic messages from us at any time, as outlined in our Privacy Policy.

By using the Website or the Mobile App and providing us with your contact information, you consent to receiving electronic communications from us, which may include service announcements, administrative messages, newsletters, marketing offers, and other information relevant to your use of our services. However, you can withdraw your consent at any time, although this may limit the services we are able to provide you.

You can unsubscribe or opt out of commercial electronic messages by using the unsubscribe link provided in the message or by contacting us directly as described in the Privacy Policy.

Indemnification

You agree to indemnify and hold us, our subsidiaries, affiliates, directors, officers and employees, harmless from all claims, liabilities, damages, losses, including reasonable legal fees and expenses, due to or arising out of your use of the Website or Mobile App or your breach of these Terms and Conditions.

Notice

Any notices may be given to you by any means including, but not limited to: (i) email; (ii) notices or messages posted on the Website and/or the Mobile App; or (iii) any other means by which you obtain notice thereof.

Termination

We may with or without cause at any time and without prior notice, immediately terminate our relationship with you or your ability to access the Website or the Mobile App thereof.  You agree that we may, in our sole discretion, terminate, block or suspend your access to all or part of the Website or the Mobile App for any reason, including, without limitation, breach of the Terms and Conditions.  Any suspected fraudulent, abusive or illegal activity may be grounds for terminating this relationship and such activity may be referred to appropriate law enforcement authorities.

Should you object to the Terms and Conditions or any subsequent modifications thereto or become dissatisfied with the Website or the Mobile App in any way, your only recourse is to immediately discontinue your use of the Website and the Mobile App.

Upon suspension or termination of your access to the Website or Mobile App, we shall not be liable to you or any third party for any claims or damages for any loss of data, content or services. Any fees paid in advance for services may be refunded at our sole discretion, subject to applicable laws.

Applicable Law and Governing Law

The Website and the Mobile App are intended for access and use in Canada.  We make no representation that the Website, Mobile App, or any related services are appropriate or available for use in other jurisdictions. Those who choose to access our Website and/or Mobile App from outside Canada do so on their own initiative and are responsible for compliance with applicable local laws. Accessing the Website or the Mobile App from territories where its content or services are illegal is prohibited.

These Terms and Conditions shall be governed and interpreted pursuant to the laws of the Province of British Columbia, Canada and the federal laws of Canada applicable therein, without regard to principles of conflicts of law that would impose the law of another jurisdiction, and you agree to submit to the exclusive jurisdiction of the courts located within the Province of British Columbia, Canada.

If you are a resident of the United States, any dispute, claim, or controversy arising out of or relating to these Terms and Conditions or your use of our services shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will be conducted on an individual basis only, and you waive any right to participate in a class action, class arbitration, or other representative proceeding.

Entire Agreement and Severability

These Terms and Conditions, together with our Privacy Policy and any other legal notices or policies expressly incorporated herein, constitute the entire agreement between you and Peterson with respect to your access to and use of the Website and Mobile App, and supersede all prior or contemporaneous communications, understandings, or agreements, whether oral or written.

If any provision of these Terms and Conditions shall for any reason be held to be invalid, illegal, or unenforceable, that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity or enforceability of the remaining provisions, which will continue in full force and effect.

Headings

The section headings used herein are for convenience of reference only and do not form part of these Terms and Conditions.

Benefit of the Agreement

These Terms and Conditions are binding upon and shall ensure to the benefit of both parties and their respective successors, heirs, executors, administrators, personal representatives and permitted assigns. You shall not assign or transfer your rights or obligations hereunder without our prior written consent, which consent shall be at our sole discretion.

Accessibility Statement

Peterson is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards in accordance with the principles of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

While we strive to meet these standards, we do not guarantee that the Website or Mobile App is always fully accessible to all users. Peterson shall not be liable for any failure to meet accessibility standards or for any damages arising from such failure.

If you experience any difficulty accessing any part of our Website or Mobile App, or if you have feedback or suggestions for improvement, please contact us.

Contacting Peterson

If you have any questions about these Terms and Conditions in respect of this Website or the Mobile App, we encourage you to first contact us so we can attempt to resolve the matter informally. Please direct your inquiry to Peterson, 1701-1166 Alberni Street, Vancouver, BC, V6E 3Z3 or contact us at (604) 688‑4885.