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Resident Manager, Revolve

Department
Location
Type
Full-time

This property has 139 units and includes amenities such as a fitness centre, dining area, a BBQ area and co-working space. The Resident Manager will be responsible for providing superior, quality services to ensure consistent quality services for tenants, and to help enhance the overall operation of the property.

We believe in forging long-lasting relationships to create positive change in our communities. We’re building Something Greater in each pillar of Peterson including real estate investment, development, property management, capital lending, and private equity. From one building on Alberni Street in Vancouver to a range of projects across North America, we’ve expanded into diverse areas of expertise across the real estate industry. Our interests include ownership in 7.2 million sq ft of commercial property, over 2,100 units of residential and hospitality, and participation in the development of an additional 16.4 million sq ft. As we continue to grow, we stay true to our values by putting relationships first, standing by our word and striving for Something Greater in everything we do.

Revolve is currently looking for a Resident Manager to join our new rental property located at 3572 Glen Drive in Vancouver.  This property has 139 units and includes amenities such as a fitness centre, dining area, a BBQ area and co-working space. The Resident Manager will be responsible for providing superior, quality services to ensure consistent quality services for tenants, and to help enhance the overall operation of the property.

Key Responsibilities

Tenant Services

  • Providing superior quality customer service dealing effectively and fairly with tenant requests and concerns on a timely basis, involving the Property Manager as needed;
  • Attending to the tenant services phone line and email requests and ensuring response and follow up is provided up to completion;
  • Proactively anticipating needs / issues and providing solutions to tenants and Property Manager concerns;
  • Conducting suite inspections upon tenant move-in and move-out and determining what is tenant damage or reasonable wear and tear; and
  • Overseeing all aspects for rental of suites when they become vacant including showing units to prospective tenants.

Property Operations

  • Demonstrating knowledge of the property building operations and systems to assess issues and provide accurate information to the Property Manager in resolving problems;
  • Coordinate daily tasks and schedules with the maintenance and onsite cleaner;
  • Arranging, coordinating, and supervising trades work such as carpet cleaners, painters, electricians, plumbers, etc. when necessary, within budget and procurement policy parameters or with the approval of the Property Manager;
  • Following proper procedures for logging and dispatching service requests and work orders; and
  • Assisting with researching quotes and other information for special maintenance and capital projects as directed by the Property Manager.

Property Administration

  • Ensuring all rent payments are received and pursue delinquent rents or NSF cheques;
  • Serving Termination Notices, Rent Increase Notices, and other notices as approved by the Property Manager and in compliance with Residential Tenancy Act;
  • Assisting with drafting and distributing letters, notices, contracts, and other correspondence related to the administration of the property;
  • Ensuring parking and storage locker rules and regulations are strictly adhered to by the residential tenants and maintain up to date records of all infractions;
  • Programming entry phone, programming and troubleshooting FOB system, when necessary;
  • Completing incident reports as per corporate policy; and
  • Maintaining up to date tenant contact information and contractor information;

Salary: $60,000 – $65,000

What You Bring

A demonstrated track record with minimum 2 years experience

  1. Providing quality customer service with a proven ability to multi-task and prioritize demands;
  2. Providing effective and efficient administration support, including answering phones, accurate and timely record keeping, processing invoices and coordinating support services;
  3. Diligently dealing with methods of organization and detail in performing his/ her duties;
  4. Demonstrating maturity, confidence and tact, particularly when dealing with difficult issues or conflict; and
  5. Developing positive and professional relationships with a variety of people while practicing excellent verbal and written communication skills.